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FAQs
Answers to your
IT questions.
Quick answers to common questions about our IT services, support and solutions. Can't find what you're looking for? We're here to help.
Frequently Asked Questions
Everything you need to know about working with TechGE3Ks.
What areas do you cover?
On-site across Central Arkansas — Little Rock, North Little Rock, Benton, Bryant, Conway, Jacksonville, Maumelle and the surrounding area. Remote support and development work we take from anywhere.
How do you charge?
Managed services and maintenance run as a predictable monthly agreement. Project work — a website, a migration, a custom build — is quoted as one fixed price before anything starts. One-off support is hourly with a one hour minimum.
Do you work with small businesses?
Small businesses are most of what we do. You get the same monitoring and security practices a larger company would, sized and priced for an operation your size.
Can you take over from our current IT provider?
Yes, and we do it regularly. We audit what is in place, document what was left undocumented, and take it over without a rip-and-replace unless there is a real reason for one.
How quickly do you respond?
Call or text and you get a person, not a ticket queue. Most Central Arkansas on-site jobs are same day or next day, and remote issues we usually start immediately.
Do you still build custom computers?
Yes. Workstations, servers and gaming rigs specced for the actual workload and quoted as one fixed price before we order any parts.
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Local & ResponsiveWe are nearby and ready to help when you need us.
Fast Response TimesQuick support to keep your business moving forward.
Experienced TeamSkilled professionals with real-world IT expertise.
Secure & ReliableProtecting your systems and your success.